Managed Change™ begins with Identifying the Change. We assist your organization to articulate the business case for change in a manner that everyone will understand, fleshing out the desired outcome of the change project, and successfully accomplishing the significant events along the way.

The next two steps in managing change are Planning and Preparing the Change. We give sponsors, change agents and targets the understanding, skills, and assessment tools they need to effectively implement change projects on time and within budget. We focus on partnering with change agents and change sponsors to impart the knowledge and garner the support needed for success. LaMarsh and Associates, Inc. provides change agents with the training and expertise they need to engineer a successful change, and enables change sponsors to learn time-efficient techniques to quickly accomplish project goals. Potential resistance sources are gathered and assessed in this step.

The work continues with Implementing the Change. Developing a communication system ensures that each person involved in the change understands each element from his or her point of view. The learning system is designed to provide the right training for the right people at the right time. Rewards and reinforcements are set up to encourage behavior toward the desired state and ensure alignment of performance measurements with the desired state of the change project.

Sustain the Change means that the close of the change initiative includes identified metrics, assigned ownership, and a procedure for monitoring and addressing slippage back to the 'old' way.