Client	An International Banking Operation in North America
Initiative	Business Process Integration
Primary Change Audience	Change Agents in the Center of Excellence and Targets Enterprise Wide

Business Process Integration
An internal consulting operation providing reengineering resources has learned the Managed Change™ model and incorporated it into their reengineering methodology. The consultants are certified in the bank’s internal project management methodology where Managed Change is a required core competency.

During a recent reengineering of the bank’s credit card business, L&A consultants worked directly with the management of the credit card organization and in partnership with the reengineering consultants. We built the change systems of communication, learning, and reward to support the business reengineering. In addition, we coached the consultants as they worked with the key sponsors in the business unit.