Managed Change™ Agent Certification

Develop and implement change management strategies and plans

The Managed Change™ Agent Certification Program is designed to provide emerging change management practitioners the opportunity to learn the Managed Change™ Methodology and to apply the concepts and tools to real changes happening in their organizations.


PREREQUISITES

  • An interest in developing change management competency

 

CERTIFICATION Objectives

  • Develop a working knowledge of the Managed Change™ Methodology
  • Identify the potential organizational and individual resistance that will impact the success of a change
  • Design, build, & implement an initial change management strategy and project plan
  • Define the impact of organizational culture and history on successful implementations
  • Discover ways to assess and enhance the skills of people charged with making changes happen, such as leaders who serve as Sponsors
  • Design Communication, Learning, Reinforcement, and Sponsor Development action plans that address stakeholder resistance and appropriately modify behavior
  • Develop a basic plan to monitor project results to make sure that desired business outcomes are satisfied
  • Demonstrate the ability to effectively apply the Managed Change™ Methodology

LAMARSH GLOBAL IS OFFICIALLY RECOGNIZED AS A QUALIFIED EDUCATION PROVIDER™ FROM THE ASSOCIATION OF CHANGE MANAGEMENT PROFESSIONALS ®


Upcoming Managed Change™ Agent Certification

Register today. When ready, click “Register Now” to purchase your tickets online through Eventbrite.

December 5 - 6, 2017
Managed Change™ Agent Certification
Miami
February 6 - 7, 2018
Managed Change™ Agent Certification
San Francisco
April 23 - 24, 2018
Managed Change™ Agent Certification
Washington, D.C.
June 5 - 6, 2018
Managed Change™ Agent Certification
Chicago
September 24 - 25, 2018
Managed Change™ Agent Certification
Washington, D.C.
December 11 - 12, 2018
Managed Change™ Agent Certification
Miami
CANCELLATION AND/OR RESCHEDULE REQUESTS MUST BE RECEIVED IN WRITING BY EMAIL OR FAX. YOU ARE RESPONSIBLE FOR ENSURING THAT LAMARSH GLOBAL RECEIVES YOUR WRITTEN REQUEST. ATTENDEES MUST CANCEL MORE THAN 15 BUSINESS DAYS PRIOR TO THE COURSE DATE TO RECEIVE A FULL REFUND. A 3% CREDIT CARD PROCESSING FEE IS SUBTRACTED TO ALL REFUNDS. CANCELLATION REQUESTS RECEIVED 4 TO 14 BUSINESS DAYS PRIOR TO THE COURSE DATE WILL RESULT IN A CREDIT TOWARD ATTENDANCE AT A FUTURE SESSION. CANCELLATIONS MADE 3 OR LESS BUSINESS DAYS PRIOR TO THE COURSE DATE, OR FAILURE TO APPEAR FOR THE SEMINAR, WILL RESULT IN FORFEITURE OF THE COURSE FEE.
WHAT TO EXPECT
DAY 1
  • An Overview of the Change Process
    • Change Management Strategy
    • Sources of resistance
    • Managed Change™ defined
    • Impact of culture and history
  • Managed Change™ Methodology
    • Internal and external change drivers
    • Scope and scale of change
    • Project Plan for managing change
    • Change Plan design and implementation
  • The Stages of Change
    • Current – Delta – Desired States
    • Risk/reward analysis
    • Profile of a well-managed change
  • Managing the Transition
    • Change approaches
    • Impact of multiple changes
    • Delta Dip performance
    • Change Headquarters
    • Change readiness
    • Documenting and mitigating resistance

 

DAY 2
  • Key Stakeholders: Sponsors, Change Agents  and Targets 
    • Key roles and responsibilities
    • Assessing and developing key roles
    • Stakeholder acceptance strategy
  • Learning, Communication, Reinforcement, & Sponsor Development  
    • Education and training for stakeholders
    • Communication plans for Current, Delta, and Desired States
    • Reward and reinforcement strategies
    • Effective learning plans for competency development
  • Change Plan Implementation
    • Resistance mitigation
    • Challenges of plan implementation
    • Integration with Project Management
  • Sustaining Performance
    • Exit strategy
    • Transition performance responsibility
    • Monitoring and sustainment strategies
EXPERIENCE
  • Managed Change™ Application
    • A LaMarsh Global coach is assigned to the candidate
    • Candidates partner with coaches to apply the methodology to real changes
    • Candidates prepare and submit documentation to showcase impact and application abilities

 

EXAMINATION
  • Simulation, Case Studies, and Examination