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   Q&A with Jeanenne LaMarsh Jeanenne LaMarsh, Founder and CEO of LaMarsh and Associates, has helped hundreds of companies worldwide achieve effective change. Q: What is a key trend in change management today? A: More and more of our clients are asking us to identify the probable sources of resistance to change, develop strategies to manage that resistance and outline appropriate action steps into their methodology. LaMarsh and Associates' Managed ChangeTM model does just that—it builds an understanding of processes and examines the factors critical to successful implementation. Q: What is the relationship between Managed ChangeTM and Six Sigma? A: Master Black Belts, Black Belts and Green Belts—the people responsible for overseeing and implementing process improvement projects at varying levels based on their relative experience—have a large task when they take on Six Sigma projects. These are the individuals who first recognized that additional tools were needed. But, it was often difficult for them to learn Six Sigma and Managed ChangeTM separately, and then determine how to integrate the two models. Increasingly, companies are realizing that these two resources should not exist as separate elements. Managed ChangeTM must be integrated into the Six Sigma process. Q: How does LaMarsh and Associates help clients achieve this? A: Managed ChangeTM should be dismantled and the action steps that make for successful change management should be incorporated into the Six Sigma process. This is especially important in the design phase, as well as the define, measure, analyze, improve and control phases of DMAIC. This allows individuals to choose to change, and become partners in the change rather than just its targets. Become a "Case for Change" subscriber and receive e-mail alerts whenever we publish future issues. Next article >> Newsletter home page >> |
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